We entrust Trybooking with our on-line ticket reservations because we are confident that they provide an economical and secure system which we could not replicate for ourselves. However, we have no control over the processes at the Trybooking website and we cannot be held responsible for any errors that may occur in Trybooking processing.
When you book through a mobile device without immediate access to a printer to print your ticket, you may fail to locate the follow-up email from Trybooking which links to the ticket you obtained.
What can I do?
Almost always the email address entered from the mobile device when booking is different to the one on your home computer account; you will find the email if you search ALL your accounts. Your next step is to try recovering your tickets through Trybooking. If you do not have a home computer/printer you can bring the mobile device to the event and show your ticket on-screen. If your credit card did not get debited, the ticket sale did not go through and you should re-book.
Can I talk to you?
Yes, please email us via our contact page, we will check out your problem and hopefully reassure you. Contact people are Erin Llewelyn and Sandy Alps.
I have changed my mind and would like to get a refund
As a registered charity running a fundraiser, we are not able to refund any ticket purchases. Let us know though, as we can advertise your ticket for private sale on this site, the P&F Facebook page or the Stella Fair Facebook page.